Privacy Policy

Last updated: 1 May 2025 · Effective immediately

ScFlow ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

We collect information you provide directly to us, information we collect automatically, and information from third parties.

• Account Data: Name, email address, and password when you create an account.
• Order Data: SoundCloud track or profile URLs, selected packages, and order history.
• Payment Data: Billing details processed securely by our PCI-compliant payment providers (Stripe, PayPal). We do not store card numbers.
• Communications: Messages you send us via email, chat, or contact forms.
• Usage Data: IP address, browser type, pages visited, referral source, and session duration — collected automatically via cookies and server logs.

2. How We Use Your Information

• Process and fulfil your promotion orders.
• Send order confirmations, delivery updates, and support responses.
• Improve and personalise your experience on the platform.
• Detect and prevent fraud, abuse, or violations of our Terms of Service.
• Send marketing communications — only with your explicit consent, and you may opt out at any time.
• Comply with legal obligations and enforce our agreements.

3. Data Sharing

We do not sell your personal data. We share your information only in the following circumstances:

• Service Providers: Payment processors, hosting providers, email services, and analytics tools — bound by strict confidentiality agreements.
• Legal Requirements: If required by law, regulation, court order, or government request.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you beforehand.

4. Cookies

We use essential cookies (required for the site to function), analytical cookies (to understand how visitors use the site), and optional marketing cookies (to deliver relevant ads). You can manage cookie preferences in your browser settings or via our cookie consent banner.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time, subject to legal retention obligations.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you.
• Right to rectification — correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten").
• Right to restrict processing.
• Right to data portability.
• Right to object to processing based on legitimate interests.
• Right to withdraw consent at any time for consent-based processing.

To exercise any of these rights, email us at >scflowcampaign@gmail.com.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, encrypted data storage, access controls, and regular security audits. However, no method of internet transmission is 100% secure. We cannot guarantee absolute security and are not responsible for unauthorised access beyond our reasonable control.

8. Contact

For privacy-related questions or to exercise your rights, contact our Data Protection team at scflowcampaign@gmail.com or write to: ScFlow Privacy Team, c/o ScFlow Ltd, 85 Great Portland Street, London, W1W 7LT, United Kingdom.